Refund policy

Last Updated: September 2026

At Rohanza, every order is carefully checked before dispatch. If you need to return or exchange your order, please review the policy below.

1. Return & Exchange Period

You may request a return or exchange within 7 days of receiving your order.

Please contact Rohanza before sending any product back.

Email: rohanzashop@gmail.com
WhatsApp/ Phone: 03706114195

2. Change-of-Mind Return

If you wish to return a product simply because you have changed your mind, without any defect or issue with the product:

  • A 15% deduction from the product amount will apply.
  • Original shipping charges are non-refundable.
  • Return delivery charges will be paid by the customer.
  • The product must be unused and in its original condition.
  • Original packaging, tags and accessories must be included.
  • The product must not be worn, damaged, altered or otherwise used.
  • The product must reach Rohanza in the same condition in which it was delivered.

The 15% deduction applies only to returns. It does not apply to exchanges.

3. Exchange Policy

Rohanza offers exchanges within 7 days of delivery.

For an exchange:

  • No 15% deduction will apply.
  • The customer is responsible for exchange delivery charges.
  • The product must be unused and in its original condition.
  • Original packaging, tags and accessories must be included.
  • The exchange will be processed after the returned product is received and inspected.

4. Damaged Product

If you receive a product that is damaged due to an issue on Rohanza's side, we will arrange a replacement after verification.

Please contact us within 24 hours of receiving your order and provide clear photographs of the product and packaging, along with an unboxing video where available.

If the product is damaged after delivery due to customer handling, use or any other customer-related reason, Rohanza will not be responsible.

5. Wrong Product

If you receive a product different from the one you ordered, please contact us within 24 hours of delivery.

Please provide clear photographs and an unboxing video where available. After verification, Rohanza will arrange the appropriate replacement.

6. Refund Policy

Refunds are available for eligible returns after the returned product has been received and inspected by Rohanza.

For a change-of-mind return:

  • 15% will be deducted from the product amount.
  • Original shipping charges are non-refundable.
  • Return delivery charges are the customer's responsibility.

The remaining eligible refund amount can be sent through:

  • Bank Transfer
  • JazzCash
  • Easypaisa

The customer may choose the available payment method that is most convenient for them.

Refunds will generally be processed within 24–48 hours after the returned parcel is received and inspected by Rohanza.

7. Conditions for Return & Exchange

A return or exchange may be rejected if:

  • The product has been used or worn.
  • The product has been damaged by the customer.
  • The product has been altered or modified.
  • Original packaging, tags or accessories are missing.
  • The product is not returned in the condition in which it was delivered.
  • The return/exchange request is made after the 7-day period.

8. How to Request a Return or Exchange

Please contact Rohanza before sending your parcel back.

Once your request is approved, we will provide you with the necessary return/exchange instructions.

Please do not send a return or exchange parcel without contacting Rohanza first.

Rohanza
Modern Elegance, Made for You.

Email: rohanzashop@gmail.com
WhatsApp/ Phone: 03706114195
Website: www.rohanzashop.com